This Privacy Notice describes how The Company collects, uses, stores, discloses, and otherwise processes personal data made available to The Company through your interactions with this website and any related features, forms, campaigns, tools, or services made available through the Website. For the purposes of applicable law.
This Privacy Notice applies only to personal data collected through the Website and is intended for users in India.
This Privacy Notice should be read together with the Terms and Conditions posted on the Website and any additional notices, disclaimers, or consent statements presented to You in connection with a particular feature, form, campaign, or program. By accessing or using the Website, You acknowledge that You have been provided access to this Privacy Notice.
If You access any third-party website, platform, or service through links made available on this Website, Your personal data will be processed in accordance with the privacy notice or policy of that third party. The Company is not responsible for the privacy practices or processing activities of third-party websites or platforms.
If You choose to access any nutrition consultation, wellness support, callback request, product enquiry, campaign participation, or similar feature available on the Website, You expressly consent to the Company collecting and processing the information You submit, including health-related information where relevant, strictly for providing such feature, responding to Your request, improving service quality, ensuring compliance, handling safety matters, and related internal business purposes described in this Privacy Notice.
1. Personal Data The Company Collects
When You visit The Company’s Website, The Company or its authorized service providers may collect personal data directly from you, automatically through your use of the Website, and from third parties acting on our behalf or interacting with The Company in connection with the Website. The categories of personal data The Company may collect include the following:.
- Contact and identity information, such as your name, photograph, title, postal address, email address, mobile number, and other contact details, educational informationwhich The Company uses to identify you, communicate with you, and respond to your requests;
- Biographical and demographic information and other related information, such as your name, photograph, date of birth, age, gender, origin, educational and professional qualifications, contact details (such as email address and mobile number), login credentials and city or location, where relevant to your interaction with the Website, campaigns, consultations, or services and any other information voluntarily provided by you;
- Health and wellness information such as your health profile, weight, ailments, disease, laboratory findings and others, including information You choose to provide in connection with nutrition consultation, wellness support, callback requests, product enquiries, adverse event or quality complaints, or similar interactions through the Website;
- Communications and response data, including information You provide through webforms, surveys, comments, feedback, customer support interactions, and other communications with The Company, to address your enquiry, improve our services, and maintain records of The Company’s interactions;
- Technical and device data, such as your Internet Protocol (“IP”) address, browser type and settings, operating system, device type, device identifiers, language preference, referring website, app or browser configuration, and crash or diagnostic data, to operate, secure, troubleshoot, and improve the Website;;
- Usage and browsing data, such as the pages You visit, features You use, links You click, dates and times of access, duration of visits, browsing history on the Website, and interaction with our content, services, and advertisements, to understand user engagement and improve Website performance and content;
- Cookie and similar technology data collected through cookies, pixels, web beacons, tags, SDKs, scripts, server logs, analytics tools, and other similar technologies, which may include log data, device information, browser information, language preference, pages visited, date and time of access, referring URLs, website activity, and interactions with content, services, and advertisements; and
- Any other personal data that You voluntarily provide to the Company through the Website or in connection with services, campaigns, or programs made available through the Website.
2. How The Company Collects Personal Data
The Company may collect personal data through the following sources and methods:
- directly from You or anyone acting on Your behalf when You fill forms, request a callback, register, contact us, sign up for campaigns or communications, otherwise interact with the Website, or submit a request, enquiry, feedback, complaint, or report through the Website or otherwise;
- automatically when You access or use the Website, through cookies, server logs, pixels, web beacons, tags, scripts, SDKs analytics tools, and similar technologies, including technical, device, and usage information relating to your interaction with the Website. Such information may include log data, device information, browser information, language preference, pages visited, date and time of access, referring URLs, website activity, and interactions with content, services, and advertisements; and
- from publicly available sources, where relevant and permitted by applicable law.
You may choose not to provide certain personal data. However, if You do not provide personal data that is necessary for a specific request, feature, or service, The Company may be unable to process your request, provide the relevant feature, or respond effectively to your query.
3. How The Company Uses Personal Data
The Company may use the personal data for the following purposes, to the extent permitted by applicable law:
- to provide, maintain, and improve functionality, performance of the Website and its features and user experience, including by enabling functionality, remembering preferences, improving usability, analyzing traffic and user engagement, and, where permitted by law, delivering more relevant content, communications, or advertisements;
- to process and respond to your requests, queries, and complaints, including callback requests, product enquiries, nutrition consultations, wellness support requests, or adverse event reports, product quality complaints and similar interactions;
- to communicate with You regarding your requests, the Website, and services or features availed by you;
- to send marketing, awareness, educational, and promotional communications where you have provided Your consent ;
- to carry out internal analytics, reporting, and service evaluation to understand how users interact with the Website and to improve our services;
- to undertake research using anonymized or de-identified data, or using personal data where such processing is permitted under applicable law;
- to undertake quality review, training, auditing, product safety activities, adverse event handling, and compliance-related monitoring;
- to protect the security of the Website and our systems, and prevent fraud, misuse, unauthorized access, or other unlawful activity;
- to maintain business and transaction records, investigate complaints, comply with legal, regulatory, tax, accounting, pharmacovigilance, product safety, reporting obligations, resolve disputes, and otherwise enforce compliance; and
- for any other specific purpose for which You have been given notice at or before the time of collection, or which is otherwise permitted under applicable law.
The Company may also process personal data where necessary to respond to medical emergencies involving a threat to the life or an immediate threat to the health of any individual, or to comply with judgments, decrees, orders, or claims of a contractual or civil nature, in each case to the extent permitted under applicable law. Where You provide health-related or other personal data through the Website, The Company will process such data only for the relevant disclosed purpose, in accordance with applicable law and, where required, on the basis of your explicit and purpose-specific consent.
Where You report an adverse event, product complaint, or other safety-related issue, The Company may process and retain the information, including health-related information, to investigate the matter, comply with pharmacovigilance, product safety, quality, and other legal obligations, and make required disclosures to competent authorities.
4. Children’s Data
This Website is not intended for children. The Company does not knowingly collect or process personal data of a child, unless The Company has received the required verifiable consent from the parent or lawful guardian, as applicable, in accordance with applicable law. If You believe that any such personal data has been shared with The Company without the required consent, please contact The Company using the details provided in the Contact Information section. The Company will review the matter and, where required, delete such personal data from our records. The Website is intended for adult users in India, and where consent from a parent, guardian or authorized representative is required under applicable law, such consent must be obtained before any personal data is submitted. The Company does not knowingly undertake any processing that is likely to have a detrimental effect on the well-being of a child. The Company also does not knowingly undertake tracking or behavioural monitoring of children or direct targeted advertising to children through the Website, except as may be permitted under applicable law.
5. Your Rights
Subject to the applicable law, You have the following rights to:
- request access to information regarding the personal data The Company processes about you;
- request correction, completion, or updating of your personal data;
- request deletion of your personal data, subject to applicable legal and operational exceptions;
- withdraw your given consent where processing is based on consent;
- opt out of promotional and marketing communications;
The Company will address requests and complaints in accordance with applicable law, subject to identity verification, legal limitations, and our ability and right to retain certain data for compliance, safety, record-keeping, dispute resolution, and enforcement purposes.
To exercise any of the above rights, including withdrawal of your consent, please contact The Company through the details listed in the “Contact Information” section. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal, but it may affect your ability to access or use certain features or services that depend on the relevant personal data.
6. Security
The security of your personal information is of paramount importance to us. The Company is committed to protecting your personal information and have implemented and maintained a variety of security measures to maintain the safety of your personal information when You enter, submit, or access your personal information. The Company offers the use of a secure server. All supplied sensitive and personal information is transmitted via secure technology and then encrypted into a database to be only accessed by persons authorized with special access rights to our systems. Such persons are under strict instructions to keep the information “confidential”. While The Company strives to use commercially acceptable and reasonable means to protect your personal information, please note that there is no method of transmission over the Internet, or method of electronic storage, which is 100% secure. Therefore, The Company cannot guarantee its absolute security. In the event of a personal data breach, The Company will take such steps as may be required under applicable law, including notifying the relevant authorities and affected individuals, where required.
7. Disclosure of Personal Data
The Company will not use or disclose your personal data for any purpose other than those described in this Privacy Notice except with your consent or as required or permitted under the applicable law. The Company may disclose your personal data to respond to authorized information requests from government authorities, to respond to valid judicial requests, to address national security situations, to provide security and investigate potential fraud, or when otherwise required by applicable law.
The Company may also share your personal data with our affiliates, service providers, vendors, consultants, and other authorized third parties for the purposes described in this Privacy Notice, including legitimate business purposes, operational, technical, support, compliance, analytics, hosting, communication, customer service, or other authorized purposes in accordance with applicable laws.
8. Retention of Personal Data
The Company retains personal data only for as long as necessary to fulfil the purposes described in this Privacy Notice, including to respond to your requests, provide services, maintain business and transaction records, investigate complaints, comply with legal, regulatory, tax, accounting, pharmacovigilance, product safety, and reporting obligations, resolve disputes, and enforce our rights and agreements, or as otherwise required or permitted under applicable law.
Retention periods may vary depending on the nature of the personal data, the purpose for which it was collected, and applicable legal or operational requirements. Where personal data is no longer required, for the relevant purpose or under the applicable law, The Company will delete, anonymize, or securely dispose of it in accordance with applicable law.
9. Privacy Notice Updates
Although most changes are likely to be minor, The Company may at its sole discretion, update its Privacy Notice at any time. The Company encourages visitors to frequently check this page to stay updated for any changes to its Privacy Notice. This Privacy Notice supplements but does not replace other policies and terms that apply to services made available by Torrent or by any of our group companies.
10. Contact Information
For any queries, grievances, or concerns regarding this Privacy Notice or our processing of your personal data , or if You wish to exercise your rights as granted by applicable law, please contact The Company by emailing at [email protected]
Alternatively, You may send a letter to the following address:
Torrent Pharmaceuticals Limited, located at-
“Avirat” Thaltej, Shilaj Road, Ahemdabad – 380 059, - Gujarat, India.